UK Market Closure

Mr. Green UK is now closed, but hang onto your hat, something exciting is coming...

Thank you for playing with Mr Green.

Here's what you need to know:

NOTE: For other questions, just reach out to us via Live Chat.

Why are you closing the Mr Green UK market?

Mr Green UK is closing due to a business decision taken by its parent company Evoke.

What happens to my balance?

The withdrawal function was available until 21st October 2024.
If you didn't withdraw your balance before this date, you can contact our Customer Services via Live Chat and we can arrange it for you.

How can I withdraw my funds?

You can reach out to our Customer Services via Live Chat and we can arrange a manual withdrawal for you.
REMEMBER: When we process your withdrawal, it will be back to the payment method you made your last deposit with.
Minimum withdrawal amount is £1.00 and no withdrawal fee will be charged.

How will my data be used?

We have to retain and process your data in accordance with our Privacy Notice below. However, you'll no longer be able to use your account.

The data controller of your personal data is Mr Green Limited, a limited liability company incorporated in Malta, and subject to Maltese law, having its registered address at Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta.

Mr Green is referred to as "we" “us” or “our” in this Privacy Notice.

This Privacy Notice is linked to our General Terms. You should read and understand both documents. We update this Privacy Notice as and when our processes change.

Please note that Mr Green is a Participating Operator in GamProtect, the Single Customer View, trial in the UK. You can find out more about how your data is used in the Single Customer View by visiting www.gamprotect.co.uk/privacy.

If you have any queries about the information in this notice, please send your enquiry to our Customer Services department who'll be able to assist you. Customer Services can be contacted via chat.

Type of information we collect

We collect and process the following personal information:

Name
Telephone number
IP Address
Home address
Information required to complete Know Your Customer (KYC) checks
Answers to security questions
Your betting and gaming activity
Information on source of funds
Information relating to Self-Exclusion
Your marketing preferences
Email Address
Title
Occupation
Date of Birth (DOB)
Account Number
Information on deposits and withdrawals
Account activity logs and history
Information required to meet Responsible Gambling obligations
Payment methods

It's your responsibility to inform us when your details change so we can keep our records accurate and up-to-date.

You're required to provide some of this information in order to register an account with us.

How we use your personal data

This section details how we use your information and our legal basis.

Purpose of using your personal data: Setting up and using your account with us including adding funds, placing bets, playing games.
- Legal basis: Necessary for the performance of a contract
Purpose of using your personal data : Providing our betting and gaming products and Services to you
- Legal basis : Necessary for the performance of a contract
Purpose of using your personal data : Tracking deposit limits
- Legal basis : Consent
Purpose of using your personal data : Providing customer support for our website or mobile application
- Legal basis : Legitimate Interest
Purpose of using your personal data : Receiving and handling queries through our Online Help and complaints through Customer Services
- Legal basis : Legitimate Interest
Purpose of using your personal data : Linking multiple accounts
- Legal basis : Legitimate Interest
Purpose of using your personal data: Recording and listening to telephone calls to and from our Customer Services department
- Legal basis : Legitimate Interest
Purpose of using your personal data: Verifying the information you have provided us is accurate
- Legal basis: Necessary to comply with a legal obligation
Purpose of using your personal data: Conducting Anti-Money Laundering (AML) checks
- Legal basis: Necessary to comply with a legal obligation
Purpose of using your personal data: Monitoring activity to analyse and conduct proceeds of crime and fraud investigations
- Legal basis: Necessary to comply with a legal obligation
Purpose of using your personal data: Sharing information with public bodies such as the Police or Gambling Commissioner
- Legal basis: Necessary to comply with a legal obligation
Purpose of using your personal data: Monitoring gambling patterns using automated decision making to identify possible Responsible Gambling concerns
- Legal basis: Necessary to comply with a legal obligation
Purpose of using your personal data: Creating and analysing reports about the use of our Services
- Legal basis: Legitimate Interest
Purpose of using your personal data: Contacting you for research purposes so that we can better understand our Services and how they are perceived by our customers.
- Legal basis: Legitimate Interest
Purpose of using your personal data: Use aggregated gambling activity statistics to manage our risk
- Legal basis: Legitimate Interest
Purpose of using your personal data: Communicating service messages to you including changes to our Services, changes to our General Terms, changes to this Privacy Notice.
- Legal basis: Necessary for the performance of a contract
Purpose of using your personal data: To provide you with personalised use of our Services so that we can offer you and other players a better service.
- Legal basis: Legitimate Interest
Purpose of using your personal data: Analyse and profile your information so that we can better understand your preferences and which products and offers would be most suitable for you and customers similar to you.
- Legal basis: Legitimate Interest
Purpose of using your personal data: If you download our mobile application you will provided the option to receive notifications.
- Legal basis: Consent. You can select your preferences on your device
Purpose of using your personal data: Prevention or detection of a crime
- Legal basis: Necessary to comply with a legal obligation
Purpose of using your personal data: Sending marketing messages to you in relation to promotions, products or Services that you may be interested in.
- Legal basis: Legitimate Interests. You can update your marketing preferences and also opt-out at any time via Preferences tab located within the Balance Icon menu. We will also include unsubscribe features in our communications which you can utilise to opt-out of future marketing communications.
Purpose of using your personal data: Using your email to conduct paid social media advertising campaigns
- Legal basis: Legitimate Interest
Purpose of using your personal data: Collecting and analysing data collected by ‘cookies’ and similar technology.
- Legal basis: Consent. Please see our cookie policy
Purpose of using your personal data: Affordability Checks
- Legal basis: Necessary to comply with a legal obligation
Purpose of using your personal data: Identity Checks
- Legal basis: Necessary to comply with a legal obligation
Purpose of using your personal data: Processing safer gambling activities such as Self-Exclusion, deposit limits and time-outs and sharing this information with companies within our group of companies.
- Legal basis: Necessary to comply with a legal obligation

When you give us information about any health issue related to yourself or any third party, we'll process this information with your consent, when it's in your vital interest or on the grounds of substantial public interest.

Sharing your personal data

We share personal data with:

Analytics companies
Advertising agencies
Risk and fraud agencies
Social Media Companies
Customer service agencies
Regulators
Companies within the William Hill and 888 Holdings Group
Credit Reference Agencies
Game providers
Payment providers

We disclose anonymized data (such as aggregated statistics) about the users of our Services in order to describe our sales, customers, traffic patterns and other information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will not contain your personal data.

Occasionally we are required by law, court order or governmental authority to disclose certain types of personal data.

One organisation we share your personal data with is TransUnion who provide us with verification services. They use your data for the purposes outlined in their privacy notice which you can find here:

Overseas transfer of your information

We transfer personal data to organisations outside of the European Economic Area (EEA) in connection with the provision of services and for the purposes listed above.
Where data is transferred outside of the EEA, we'll do so under standard contractual clauses or binding corporate rules or any other acceptable method that ensures a protection of your data to the standard required within the EEA.
If your personal data is transferred by us outside the EEA in accordance with paragraph above, we'll take all reasonable steps to ensure that adequate measures are in place to keep your personal data as secure as it's within the EEA and in accordance with this Privacy Notice.

Your Rights

You have the rights to:

Information about how we use your personal data.
Access the personal data we hold about you.
Request we erase your personal data.
Object to us processing your personal data where legal basis is our legitimate interests, including for marketing processes.
Rectify any inaccurate personal data we process.
Request we restrict our processing of your data.
Request we share your information with another organisation (data portability).
Request an explanation of the logic involved where we make decisions about you solely through automated means.
Lodge a complaint with a data protection regulator.
Withdraw your consent where we've specifically requested your consent to process your personal data.

If you would like to exercise any of your rights, you can do so by contacting us on Live Chat or by emailing us at dpo@mrgreen.com.

Where you make a request in respect of your rights, we'll require proof of identification. We may also ask that you clarify your request.

If a third-party is making a request on your behalf, we'll ask them for your authorisation that they act on your behalf and additional photographic identity verification.

Retaining your personal data

We'll retain your personal data for the period necessary to provide you with services.
Your personal data shall be retained for up to ten (10) years following the closure of your account.
Where it's no longer necessary to process your personal data, we'll delete it.
We may be subject to legal and regulatory requirements to keep personal data for a longer period. This can affect your right to erasure.

Contacting Us

You can contact our data protection officer by emailing dpo@mrgreen.com.
It is not necessary to contact the DPO directly to use any of your rights, or please send your enquiry to our Customer Services department who'll be able to assist you.
Customer Services can be contacted via chat.

I want to raise a complaint. How can I reach out?

After 21st October 2024, you'll have 12 months to raise a complaint.
To do so, please contact us via our Live Chat and we'll check and assist you.

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