I want to withdraw my winnings, why have I been asked for documents?
- Congratulations on your win!
- In order for Mr Green to be able to comply with our license and regulations, there may be times when we need to request documents from players.
- Be assured, we will only request documents when it is absolutely necessary, and we will let you know exactly what is required.
- You can find more information about our verification process HERE.
Why I cannot request a withdrawal?
- For you to be able to request a withdrawal for your winning, your account needs to be verified for security and license requirements.
- There's no need to worry, this is just a simple security measure to protect our customers and is an industry standard.
- If you're uncertain what is required from you, please read our informative Account verification guide.
- Once your account has been verified, the withdrawals must be processed by our Payments department, who are working 7 days a week to process all withdrawals as quickly as possible.
- If you want to read more about our withdrawal processing times, we invite you to read our help article: How to request a withdrawal and how long is the processing time?