I'm trying to request a withdrawal but it does not work?
There are a few reasons why the withdrawal option may not be available on your account:
Minimum Withdrawal Amount
- There is a minimum withdrawal limit of 30 Euros, or the equivalent in your local currency.
- Unfortunately, you will not be able to request a withdrawal if your cash balance is less than this.
Bonus Funds
- Players are not able to request a withdrawal of bonus funds from the account.
- Once the wagering requirement has been met your funds will automatically convert to your cash balance, at which point you will be able to make a withdrawal.
Verification
- You may not be able to request the withdrawal as your account has not yet been fully verified.
- If this is the case, you will receive a notification to advise of this when trying to withdraw, and you can find more details about the verification process HERE.