At Mr Green we really appreciate feedback. We understand the importance of listening to our players and implementing your ideas to ensure that we continue to be a superior place to play.
We have worked closely with our friends at Trustpilot to produce a guide to help you write a great customer review. This guide tells you how to make the most of your review, so let us know what you think, have you had a great time or are their areas you think we need to look at.
Don’t base your review on whether or not you lost on a bet or on a slot game. We fully understand that losing isn't nice but these reviews aren’t helpful and are actually related to a random event that’s completely out of the control of Mr Green. All of our games are based on random events or random number generators so giving one star because you lost at a certain game doesn't help us improve our service or other players get a true reflection of the service and product we are providing.
Below you will find a few things to consider when writing your review:
- Provide useful, constructive feedback,
- Talk about a range of elements including customer service.
- Be detailed, specific and honest.
- Leave out links and other personal information.
- Keep it civil and friendly.
- Feel free to update your review.
- Check that it's for the right casino.
- Proofread your review.
We pride ourselves on our levels of customer service and if you feel the need to rate us anything other than 5 stars then talk to us first, we always relish the chance to turn a one-star experience into a five-star thrill.
Happy reviewing - find us Here
