I'm trying to request a withdrawal but it does not work?
There are a few reasons why the withdrawal option may not be available on your account:
Minimum Withdrawal Amount
There is a minimum withdrawal limit of 30 Euros, or the equivalent in your local currency. Unfortunately, you will not be able to request a withdrawal if your cash balance is less than this.
Players are not able to request a withdrawal of bonus funds from the account. Once the wagering requirement has been met your funds will automatically convert to your cash balance, at which point you will be able to make a withdrawal.
You may not be able to request the withdrawal as your account has not yet been fully verified. If this is the case, you will receive a notification to advise of this when trying to withdraw, and you can find more details about the verification process HERE.