If you have used an e-wallet to deposit/withdrawal with Mr Green we might ask you to verify you are the owner of the e-wallet.
This is very easily done, you can simply just log in to your account (Skrill account, Neteller or PayPal account) and take a screenshot where we can see your email address, username, and name in the picture.
Also please make it clear that you are in fact logged in. Once done you can then send the picture to us at customerservice@mrgreen.com or by responding to the e-mail that we sent to you.
