For you to be able to request a withdrawal for your winning, your account needs to be verified for security and license requirements. There's no need to worry, this is just a simple security measure to protect our customers and is an industry standard.
If you're uncertain what is required from you, please read our informative Account verification guide here.
Once your account has been verified, the withdrawals must be processed by our Payments department, who are working 7 days a week to process all withdrawals as quickly as possible. If you want to read more about our withdrawal processing times, we invite you to read our help article: How to request a withdrawal and how long is the processing time?
