If you haven't received your winnings after 5 working days*, let us help you!
Contact our friendly customer service team with a copy of your bank statement from the time the withdrawal was requested to the present moment in order to ensure we can see the money has not been received.
We can still track the withdrawal for you, so there's no need to worry that your money would be lost.
*Please bear in mind, that a working day might only include week days. This means, that weekends and public holidays might be excluded from the processing time.
As an example:
1. If your withdrawal is approved on Saturday, the first processing time might be on Monday.
2. If your withdrawal was approved on Wednesday, Monday would be only the 3rd processing day.