There are certain transactions that you can already look into on your account, should you wish to do so. Find detailed information how to find and read transaction history on your Mr Green account from this article.
You can, of course, also request your transaction history from us. In order to do so please contact our customer support team and let them know what you would like to see and the duration you would like the transaction history for. Once we have received your request we will have your request reviewed and sent to you via e-mail as quickly as possible.
We are able to provide the following transaction history to you upon your request:
- All payment transactions (including deposits and withdrawals)
- Deposit transactions
- Withdrawal transactions
- Game round history (from slot, table, and live games)
- Betting history (with date and time, bet ID and stake amount. In case you wish to also see the events, we require more patience as the data might need to be requested from the game provider.)
An example of a request:
Please can you send me my payment history (including deposits and withdrawals) from dd/mm/yyyy to dd/mm/yyyy.
For each request we do our best to provide all relevant information and as soon as it is possible. Some cases might take longer than others, depending on what information has been requested, and if a game provider needs to be included.