If you are eligible for free spins but are unable to locate them, kindly start by opening the game where you think your free spins should be. The free spins will not be activated unless you open the chosen game on Mr Green and are logged in to your account. If you are unsure what game the free spins are activated on, please read through the newsletter/campaign information once again to double check.
If you still are unable to find the free spins we kindly ask you to double check the terms and conditions of the promotion you took part in to ensure you fulfilled all requirements to receive the spins. If you did fulfill all requirements but still cannot find the spins, please contact our customer service and we will check it out for you.
