*Please bear in mind, that a working day might only include weekdays. This means, that weekends and public holidays might be excluded from the processing time.
As an example:
1. If your withdrawal is approved on Saturday, the first processing time might be on Monday.
2. If your withdrawal was approved on Wednesday, Monday would be only the 3rd processing day.
If more than 5 bank days have passed, kindly find your answer from this article: I've not received my winnings after 5 working days. What can I do?
All withdrawals are processed by our Payments Department, who work 7 days a week to achieve as short as possible processing time for your winnings.
You can check here if your withdrawal has been approved.
Red money means your withdrawal was approved, green means it's still pending with Payments department.
If your withdrawal has already been approved
Please note that it can take 3-5 business days on average until the money is in your personal account.
Withdrawal processing time varies depending on your account status and payment method, you can follow the simple timeframes below:
Credit Card: 1-5 Working days*
Bank Transfer: 1-5 Working days*
Trustly: 3-5 Working days
Skrill: Instant (Occasionally this may take up to 2 days)
Neteller: Instant (Up to 2 hours)
Paypal: Instant (Up to 2 hours)
Paysafecard: Instant (Up to 2 hours)
If you notice the withdrawal is pending for longer then expected, please be on the lookout for any emails in your inbox or spam folder which can come from us.
This could be due to that your account needs to be verified for security and license requirements. You will find this information under "My account", as you would see the "Upload documents" button there if verification is needed. Don't worry, we will try and make the verification process as effortless for you as possible. You can find more detailed information about account verification here.
Congratulations on your winnings, we hope you get to enjoy them soon!