FAQ

General

• Can I play on Mr Green using my smartphone or tablet?
• Can I see my transaction history somewhere?
• Do you accept players from all around the world?
• How can I get in contact with Mr Green's customer service?
• How do I clear cache and cookies?
• How do I take a screen shot?

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My Account

• Account blocked? Can't log in?
• Am I allowed to have more than one players account?
• Can I change currency on my account?
• How do I cancel my newsletter and text message subscription?
• How do I change my email address?
• How do I change my home address?

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Account verification

• Account verification guide
• How long will it take until my account is fully verified?
• My account has been blocked and I have been asked to send in documents, what do I do?
• Why do I need to verify my players account?

Deposit

• I got a new credit card, how can I add it to my account?
• How do I change deposit method?
• What should I do if my deposit has failed, but the funds were taken from my bank account
• How do I delete a saved credit/debit card?
• How do I make a deposit?
• Do I need a 3D-Secure Code using my credit card?

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Withdrawal

• How do I request a withdrawal?
• Why is my withdrawal not processed yet?
• My withdrawal has been approved but I haven’t received my funds.
• I have requested a withdrawal, when can I expect my funds?
• Do you have fees on withdrawals?
• Why can't I withdraw my bonus?

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Promotions & bonuses

• Why can’t I locate the Reel Thrill leader board?
• What Reel Thrill rewards can I win?
• How to Reel Thrill
• What are Reel Thrills?
• How do bonuses work at Mr Green?
• I can't find my bonus spins?

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Casino Games

• How do I find the rules of a game?
• What do I do if I can not open a game?
• How can I trust that all the gaming rounds are randomly generated?
• My game round was interrupted/got stuck
• The games are loading slowly

Sportsbook

• Sportsbook is unavailable in your region?
• An event I bet on did not start / finish
• An event I placed a bet on was postponed
• Asian Handicap
• Bet Builder
• Betting: Each-way

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Keno

• What is Keno?
• Can I cancel my keno bet after clicking play?
• My Keno round got stuck, what do I do?
• Can I save my favourite Keno numbers?
• How can I repeat the same numbers?
• Where can I see my recent Keno games?

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Green Gaming

• Can I remove my green gaming limit?
• How do I change my limits?
• How do I close my account?
• How do I set up a deposit limit?
• How do I set up a loss limit?
• How does the 'Green Gaming Tool' work?

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