FAQ
General
- Can I play on Mr Green using my smartphone or tablet?
- Can I see my transaction history somewhere?
- Do you accept players from all around the world?
- How can I get in contact with Mr Green's customer service?
- How do I clear cache and cookies?
- How do I take a screen shot?
Account verification
Withdrawal
- Do you have fees on withdrawals?
- How do I request a withdrawal?
- I have requested a withdrawal, when can I expect my funds?
- My withdrawal has been approved but I haven’t received my funds.
- What is an IBAN?
- What is SWIFT?
My Account
- Am I allowed to have more than one players account?
- Can I change currency on my account?
- How do I cancel my newsletter and text message subscription?
- How do I change my email address?
- How do I change my home address?
- How do I change my mobile number?
Promotions & bonuses
- Why can’t I locate the Reel Thrill leader board?
- What Reel Thrill rewards can I win?
- How to Reel Thrill
- What are Reel Thrills?
- How do bonuses work at Mr Green?
- I can't find my bonus spins?
Deposit
- I got a new credit card, how can I add it to my account?
- How do I change deposit method?
- What should I do if my deposit has failed, but the funds were taken from my bank account
- How do I delete a saved credit/debit card?
- How do I make a deposit?
- Do I need a 3D-Secure Code using my credit card?
Sportsbook
- How can I delete my entries from the betslip?
- How can I find game/event results?
- How can I see whether my bet was accepted?
- How do I find out whether I won my bet?
- How do I place a bet?
- How do I place a live bet?
Keno
- What is Keno?
- Can I cancel my keno bet after clicking play?
- My Keno round got stuck, what do I do?
- Can I save my favourite Keno numbers?
- How can I repeat the same numbers?
- Where can I see my recent Keno games?
Casino Games
Green Gaming
- Can I remove my green gaming limit?
- How do green gaming limits work?
- How do I change my limits?
- How do I close my account?
- How do I set a wagering limit?
- How do I set up a deposit limit?