All withdrawals must be processed by our Payments department, who are working 7 days a week to process all withdrawals as quickly as possible.
Your account may need to be verified for security and license requirements. In this case, no need to worry, this is just a simple security measure to protect our customers and is an industry standard. In case your account must be verified, you will receive all the information you need in a request via your registered email address. You can find more detailed information in our FAQ section here.
However our friendly Specialists are on hand 24/7 to support you, so feel free to contact us!
If your withdrawal has already been confirmed, please note that it can take 3-5 business days on average until the money is in your personal account. If it takes longer than five business days, there is no need to worry - your payment provider/bank will be able to advise of an incoming payment and when you can expect this so in the first instance please contact them.
If you have any issues chasing this up, please do not hesitate to contact us so we can check your case carefully and assist you further.
Congratulations once again on your winnings! We do hope you start to enjoy that soon. Should you wish to try your luck again at Mr Green, take a look at our fabulous promotions before your next deposit to get the most out of it.