Do you have free spins? Have you seen an offer and opted into it?
If you are eligible for free spins but are unable to locate them, kindly start by opening the game where you think your free spins should be. The free spins will not be activated unless you open the chosen game on Mr Green and are logged in to your account. If you are unsure what game the free spins are activated on, please read through the newsletter/campaign information once again to double check.
If this doesn't work we kindly ask you to double check the terms and conditions of the promotion you took part in to ensure you fulfilled all requirements to receive the spins. This includes deposit amount, date, wagering requirements etc. If you did fulfil all requirements but still cannot find the spins, please contact our customer service and we will check it out for you.
If you are contacting customer support regarding free spins or promotions, please have a screenshot of the promotion and where you saw it. We consistently have a large number of promotions running and by providing a screenshot it helps customer support to identify the correct promotion for you.